Got stuck over Christmas for four days in Heathrow all thanks to a screw up by BA. And this was before the strikes hit! Fog caused them to cancel a whole load of flights into the airport and delayed outgoing flights. Apparently the UK has yet to discover the benefits of this thing called “radar”, which is odd given that they claim to have invented it. I ended up spending several days getting fobbed off by BA staff. They’d tell you to go to one queue, then another, then ring a number, then check a website, then call your travel agent who would tell you to call BA 😦
And the Heathrow staff weren’t much better. The shops ran out of food and they were doing demolition work at 1am with a hammer drill while hundreds slept rough the other side of checkin. No consideration what so ever, no help to anybody.
All in all I’m forced to ask what exactly is the difference between
Ruinair Ryanair or Awkwardjet Easyjet and BA? Because the only difference as I see it is that Ryanair are usually on time and half the price. Yes Michael O’Leary is a bastard, but he pretty much tells you that up front. I’m surprised its not Ruinair’s motto “yes we’re bastards, but we’re usually on time and dirt cheap”. BA by contrast charge considerably more for essentially the same service. They are no more likely to look after you in an emergency, so frankly you may as well book with the low cost airlines (or take the train….unfortunately they don’t do trains to South America).
Of course these delays are largely because Heathrow is over capacity. This is why the government wants to build a third runway. However even if that was the solution, that’s not going to do solve anything for a decade. The fact is that successive governments have been kicking the can down the road on Heathrow for decades, both Tory and labour are equally to blame. After the first night I went to stay with relatives in London, which meant I got to see the other side of the argument, i.e. constant plane noise in the background. And this was with Heathrow at 50% capacity. So an extra runway will make things that bit worse.
As I mentioned in a prior post a report back in the 70’s recommended shutting down many of London’s airports and building a new one on a green field site to the north west of the city in rural Buckinghamshire. This would reduce noise over London and provide plenty of room for future expansion. And as it would be near (or on) the West Coast mainline, it would be easier for high speed rail to connect to the airport from the rest of the country (eliminating the need for commuter flights into this new airport). However inevitably as it would mean ploughing up the estates of the landed gentry it was ignored and we’ve been going around in circles ever since. This is what happens when governments dodge long term questions like this. You end up with a mess that can’t be quickly or easily fixed or put right.
Keep in mind Germany is in the process of consolidating all of Berlin’s airports to one site to the South of the city allowing it to close down all of those within the city limits. So there’s no reason why the UK can’t do the same. Its just governments here are, like the BA staff at Heathrow, taking the lazy way out of any difficult problem.
And case in point, the main obstacle to the other proposal, so-called “Boris Island” airport, is the wreck of the Richard Montgomery in the Thames estuary. This is the semi-submerged wreck of a World War II liberty ship with several thousand tons of explosives on board. Yes, seventy years after the end of the war the wreck of a ship with thousands of tonnes of explosives is sitting in the Thames just waiting to go off. Nobody has bothered to do anything about it because that would be too much like hard work.
So my advice to anyone is is A) Don’t fly with BA, Iberia or any of their code sharing allies. And B) avoid any flights through Heathrow. The slightest thing goes wrong, your screwed. If you have to do a long distance flight, use Paris, Amsterdam or Frankfurt as your hub. The flight into them won’t take much longer than one to Heathrow anyway and you’ll avoid having to deal with lazy BA & Heathrow staff.